Customer experience strategy to digitize, optimize and expand fan services.
Service and user experience design of an app that allows customers to conveniently report accidents.
User experience design and prototyping of a self-service car insurance app.
Customer experience framework, customer journeys, service ideas and designs for customer delight in the era of digitalization and eMobility.
Smart City Service ideas, channel strategy, platform strategy and user experience design for the Smart City Services app.