CX Audit
Would you like to know where and why you are losing potential clients in your customer journey, preventing decisions, or slowing down purchasing impulses?
We show you the biggest weaknesses in your customer channels and efficient immediate measures to eliminate them.
THIS is why.
We increase your conversion rate.
We identify weaknesses in user guidance and show you how to prevent abandonment in the purchasing process in order to generate more sales in the short term.
We reduce your customer acquisition costs.
We show you how to get more out of existing traffic and convert more leads into customers with clear messages and a precise structure.
We increase your customer lifetime value.
We show you how to ensure stronger loyalty and more repeat purchases with a better user experience throughout the entire journey.
THIS is how.
Within just one week, analyze your most important customer channels and identify the most effective immediate measures to improve your customer journey in a targeted manner. For measurably more deals, inquiries, and customer satisfaction. Without redesign. Without rebranding. Without overhead.
1. Kickoff
In a compact online session (max. 1 hour), we gather all relevant information about your target groups, touchpoints, and key business objectives along the customer journey.
2. Analysis
Our UX, tech, and content experts analyze your most important digital touchpoints along the customer journey. We identify the specific points where users lose trust, orientation, or interest—and show you how you can prevent this with manageable effort.
3. Review
In a concluding online session, we will present you with a prioritized list of measures with quick wins that can be implemented immediately—including practical implementation tips and medium-term recommendations.
These are some of the clients who have already benefited from this offering.
THIS is worth it.
We recognize what others overlook and achieve what many only promise. This is confirmed not only by brands such as Allianz, Bosch, GROHE, and Volkswagen, but also by numerous ambitious medium-sized companies. Your investment for this is:
5.000 €
Optional: Implementation
Need more than just sound recommendations? We are also happy to provide direct support in implementing quick wins: with clearer user guidance, targeted visual optimization, stronger texts, etc.
→ Result: A visibly improved presence with concrete added business value.
